Privacy Policy

This Privacy Policy applies to all services provided by Clara & Weston London and reachable via info@claraweston.com.
We value the privacy of our customers and are committed to ensuring that the personal information you share with us is handled securely, confidentially and responsibly.

1. Personal Data We Collect

We collect personal information that you provide to us when placing an order, creating an account, or communicating with our customer support. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Browsing and activity data on our website

We only collect data that is necessary to operate our online store and deliver a seamless shopping experience.

2. Purposes of Data Processing

Your personal data is processed exclusively for legitimate business purposes, including but not limited to:

  • Processing, preparing and delivering your order

  • Providing customer service and product support

  • Sending service-related messages and important order updates

  • Improving our website functionality and customer experience

  • Fraud monitoring and ensuring secure transactions

We do not sell or rent your data to third parties for marketing purposes.

3. Sharing Data With Third Parties

Your data is only shared with third parties when necessary to operate our store and fulfil your order. Examples include:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

These partners are required to handle your data securely and may not use it for any other purpose. We may also disclose information when legally required to do so.

4. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Store user preferences

  • Analyze visitor behavior

  • Support personalized marketing

You may adjust your cookie preferences or disable cookies at any time via your browser settings.

6. Your Rights as a Customer

You have the right to:

  • Access your personal data

  • Request correction or removal of your data

  • Object to certain types of data processing

  • Request a copy of your data (data portability)

To exercise these rights, please contact us via info@claraweston.com. We will respond to all data requests in accordance with applicable privacy laws.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Company Name: Clara & Weston London
Email: info@claraweston.com