Payment Policy
At Clara & Weston London, we offer secure and trusted payment methods to ensure a smooth and safe shopping experience. By placing an order through our website, you agree to the terms outlined in this Payment Policy.
1. Accepted Payment Methods
We currently accept the following payment methods:
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Credit Card (Visa / Mastercard)
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Apple Pay
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Shop Pay
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Google Pay
Available payment methods may vary depending on your country or region. It is the responsibility of the customer to verify which options are supported during checkout.
2. Payment Security
Your security is our top priority.
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All transactions are processed through an encrypted SSL connection.
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Payment details are never stored on our servers and cannot be accessed by Clara & Weston London staff.
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We work only with reputable and certified payment providers to ensure fraud prevention and secure handling of sensitive information.
3. Payment Processing
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Orders will only be processed and prepared for shipment after the payment has been successfully completed.
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If a payment fails, the order will not be created and no products will be dispatched.
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Customers are responsible for ensuring that payment information is entered accurately.
4. Refunds
If you are eligible for a refund — for example due to an approved return request — the refundable amount will be issued to the original payment method used during checkout.
Refund timeline:
⏱ Within 14 days after the returned item has been received and approved by our supplier.
Please note:
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Original shipping costs (from us to you) are generally non-refundable, unless the refund is due to an error on our part.
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Once a refund is processed, the time it takes to appear in your account may vary depending on your bank or payment provider.
5. Questions About Payments
If you have questions related to payments, refund processing or billing, our support team is here to help.