Shipping & Delivery Policy

Shipping & Delivery Policy 

At Clara & Weston London, we do everything we can to ensure that your order arrives quickly, safely and correctly. This Shipping & Delivery Policy explains how our processing and delivery procedures work so that you know exactly what to expect when placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing tracking information to follow the progress of your shipment.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

The average delivery time after dispatch is:

⏱ 3–7 business days (depending on destination)

Delivery times may vary due to factors outside our control, such as:

  • High seasonal demand

  • Customs inspections

  • Weather conditions

  • Delays within local postal services

These delays do not constitute valid grounds for cancellation or compensation.

3. Shipping Method & Origin

To provide the best price–quality balance for our customers, all orders are shipped directly from our supplier in China.

  • Customs/import duties may apply depending on your country of delivery.

  • Any customs charges are the responsibility of the customer and are not covered by Clara & Weston London.

We collaborate with reliable international carriers to ensure safe and traceable delivery.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout.
The final cost depends on:

  • Destination country

  • Weight and size of the parcel

  • Selected shipping method (when applicable)

The customer will always see the shipping cost before completing the payment, ensuring full transparency.

5. Responsibility During Shipment

To protect both you and our business, we follow clear responsibility guidelines:

  • If the tracking information indicates that the parcel has been delivered to the address provided by the customer, responsibility lies with the customer.

  • Clara & Weston London is not liable for loss or theft after delivery has been confirmed.

  • Customers are responsible for submitting a correct and complete shipping address at checkout.

  • Address mistakes must be reported to us within 24 hours of placing the order. After that point, we cannot guarantee that the address can still be updated.

6. Questions About Shipping

If you have any questions about shipping, delivery times or the status of your order, you can contact our support team via:

info@claraweston.com